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Sagan Technology Metro • View topic - Crash Metro 6.52 with OSX Lion

Crash Metro 6.52 with OSX Lion

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Crash Metro 6.52 with OSX Lion

Postby lowtechism » Sun Jun 10, 2012 12:51 pm

Hi,
I installed the latest Metro6.52 on OSX Lion 10.7.4 but get crashed and can't start it even input the proper serial and Qualifying code.
Anybody has the same trouble? I am using Macbook Air(2011 mid), 10.7.4.

best,
Sei
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Re: Crash Metro 6.52 with OSX Lion

Postby Jerm » Sun Jun 10, 2012 1:15 pm

Please post a crash log so I can analyze this further.

Lion will try to automatically load documents when the app loads by default. Did you turn off this feature?

If yes, please try removing your preferences file. See here for more info.
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Re: Crash Metro 6.52 with OSX Lion

Postby lowtechism » Mon Jun 11, 2012 2:47 am

Hi,
I attach the crash log. I hope there is any solution
I don't connect any audio/MIDI interfaces, when the crash happened.

Best,

Sei
Attachments
metro_crash_log.zip
Metro crash log
(13.25 KiB) Downloaded 383 times
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Re: Crash Metro 6.52 with OSX Lion

Postby lowtechism » Mon Jun 11, 2012 3:21 am

In addition, I re-install Metro 6.3.8.6 on OSX Lion 10.7.4 and it works totally fine.
I wish to use Metro 6.52 because I updated.

Best,

Sei
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Re: Crash Metro 6.52 with OSX Lion

Postby Jerm » Mon Jun 11, 2012 12:49 pm

Ok thanks. Can you also tell me what you see on the screen when it crashes? Do you ever see the about screen, is it shown then hidden, etc?
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Re: Crash Metro 6.52 with OSX Lion

Postby Jerm » Mon Jun 11, 2012 1:30 pm

I just upgraded from 7.3 to 7.4 and Metro 6.5.2 works fine for me. Can you please email me directly?
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Re: Crash Metro 6.52 with OSX Lion

Postby lowtechism » Mon Jun 11, 2012 9:46 pm

Jerm wrote:Ok thanks. Can you also tell me what you see on the screen when it crashes? Do you ever see the about screen, is it shown then hidden, etc?


Yes, the Metro screen appears very shortly after inputting qualification code. Then it is disappeared and the crash log is indicated.
I am using OSX Lion of Japanese. Does it concern?

Best,

Sei
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Re: Crash Metro 6.52 with OSX Lion

Postby Jerm » Mon Jun 11, 2012 9:54 pm

I have no way to test using Japanese. Do you see a the plug-in scanning dialog?

The best thing would be to contact me directly via email and we can resolve this more quickly.
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Re: Crash Metro 6.52 with OSX Lion

Postby Jerm » Wed Jun 13, 2012 11:03 pm

Thanks to Sei's help, this issue has been resolved. I think it is only applicable to non-us based Macintosh's.
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